Refund policy

Refund Policy for Mizu

Last updated: April 2026

At Mizu, we stand behind our products and want you to feel confident in your purchase.

1. 90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee from the date your order is delivered.

If you are not satisfied with your purchase, you may request a refund within 90 days.

2. Eligibility for Refunds

To be eligible for a refund:

  • The request must be made within 90 days of delivery

  • You must provide proof of purchase (order number or email)

  • The product must have been used as intended

We reserve the right to deny refund requests that appear fraudulent, abusive, or not in accordance with this policy.

3. How to Request a Refund

To request a refund, please contact us at:

Email: mizurelief@gmail.com

Include:

  • Your order number

  • A brief explanation of your experience

Our support team will review your request and respond within a reasonable timeframe.

4. Refund Process

If your refund is approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

5. Shipping Costs

  • Original shipping costs are non-refundable

  • Customers are responsible for any return shipping costs unless the item is defective or incorrect

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

We will arrange a replacement or refund at no additional cost to you.

7. Chargebacks

We encourage customers to contact us first to resolve any issues.

Filing a chargeback without contacting us may delay resolution and may be considered a violation of this policy.

8. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our practices.

9. Contact

For any questions regarding refunds, please contact:

Email: mizurelief@gmail.com
Business Name: Mizu